FAQ

I forgot my password: what do I do?

Go to the login page and click on Forgot your password?. You will receive an email at your registered email address with instructions on creating a new password. For more help please contact info@allthingsmochi.com.

How safe is it to make a purchase using my credit card?

We use SSL encryption (the Internet standard for secure transactions) to protect your information. Shopping online with a credit card at All Things Mochi is  safer than using a credit card offline because we do not retain your credit card information.

All Things Mochi offers the highest standards of security currently available online to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without passing any information  through us.

How does Mochi protect my privacy?

We are committed to protecting the privacy of all our customers. All Things Mochi will not give out your telephone number, e-mail address or any other personal information, except where needed to deliver a product or service your order. Any information we collect is to ensure that we are able to fulfill your requirements and deliver  a personalized and hassle free shopping experience.

However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased from our store or subscribed to our newsletters, we will update you via e-mail of new product arrivals, features or special offers.

How will my order be delivered?

Orders are shipped with different carriers depending on the shipping country. All orders must be signed for upon delivery, and if no one is home, a delivery note will be left. For more information on delivery and delivery timings please refer to our Delivery & Returns information page. For more information  please contact shop@allthingsmochi.com.

Return and exchange 

Please check our Delivery & Returns information page about all the information concerning returning or exchanging an item or items. 

For hygiene reasons, swimwear and pierced earrings cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Customs information

Orders will be received within 3-4 business days from the date that it is shipped out, not from the day of the order. Once payment is authorized and verified, the item(s) will be sent out. Please note: Shipping days and VAT may vary due to customs.

What payment methods does Mochi accept?

Currently Mochi accepts credit card payments in Visa, Mastercard and American Express and iDeal.

What currencies does Mochi accept?

All payments are processed in EUR using the current exchange rate. If you have any questions  please contact shop@allthingsmochi.com.

About Mochi Finds

Please be aware that all Mochi Finds items are unique. There is only one size available in the online and Amsterdam store. In rare cases the product may be sold, while you are checking out.

About Mochi Reconstructed

Mochi Reconstructed pre-ordered items will be dispatched in 4-6 weeks. Please note: all Mochi Reconstructed pieces are made to order, personally for you. Therefor these orders can not be canceled, refunded or returned prior to receiving the item. For more information about this one-of-a-kind Mochi piece please visit this page.