I forgot my password: what do I do?Go to the login page and click on Forgot your password?. You will receive an email at your registered email address with instructions on creating a new password. For more help please contact email@example.com.
Do you sell gift cards?You can purchase Mochi Gift Cards online only (€50, €100 and €200) and they are delivered via email. They are valid for one year from date of issue. They can be redeemed online and in our store, and cannot be exchanged for cash and cannot be replaced if stolen.
Online Gift Cards can be used once. You can combine your Gift Card with other payment methods. Multiple Gift Cards can be redeemed simultaneously and can also be used on discounted items.
If your Gift Card was used and you wish to refund the item purchased; you will be issued with a credit note valid for the remainder duration of the Gift Card.
How safe is it to make a purchase using my credit card?We use SSL encryption (the Internet standard for secure transactions) to protect your information. Shopping online with a credit card at All Things Mochi is safer than using a credit card offline because we do not retain your credit card information.
All Things Mochi offers the highest standards of security currently available online to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without passing any information through us.
How does Mochi protect my privacy?We are committed to protecting the privacy of all our customers. All Things Mochi will not give out your telephone number, e-mail address or any other personal information, except where needed to deliver a product or service your order. Any information we collect is to ensure that we are able to fulfill your requirements and deliver a personalized and hassle free shopping experience.
However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased from our store or subscribed to our newsletters, we will update you via e-mail of new product arrivals, features or special offers.
How will my order be delivered?Orders are shipped with different carriers depending on the shipping country. All orders must be signed for upon delivery, and if no one is home, a delivery note will be left. For more information on delivery and delivery timings please refer to our Delivery & Returns information page. For more information please contact firstname.lastname@example.org.
Return and exchange
Please check our Delivery & Returns information page about all the information concerning returning or exchanging an item or items.
Sale items can only be exchanges for a credit note, to the value of the item(s).
For hygiene reasons, swimwear, hair accessories and pierced earrings cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.