Want to be part of team Mochi? Discover all current job openings below.

Shop Supervisor - Full-time

We're looking for an energetic store supervisor to join our team at our Amsterdam based store.

In this role you will be the face of the Mochi brand for all visitors to our Amsterdam store. It will be your responsibility to make every customer feel welcome. Offering excellent service in an informal atmosphere is crucial: you will provide a consistently high level of service with your insider advice and expert assistance.

About Mochi

Mochi is a young contemporary brand that is devoted to being the most responsible version of itself.

We are committed to slowing down the pace of fashion, changing people’s mindsets about the way they shop and what they buy, and reusing and upcycling deadstock fabrics to create timeless, high-quality pieces. By producing less we ensure the pieces are both high-quality and long-lasting.

We do drops when a collection is ready, and our timeless pieces can be purchased and worn regardless of the season. We don’t work with the traditional seasonal fashion calendar to prevent unnecessary stock and waste. Our designs can be described as fun, contemporary, modern and colorful. We love to play with contrasts and use pre existing stock to create new unique pieces.

Mochi moved to Amsterdam and opened a Mochi store and office in the Utrechtsestraat in 2020.

To supervise the shop floor of Mochi’s new flagship in Amsterdam. The Shop Supervisor will be the front-facing leader and will need to exercise strong customer relationship skills, administrative skills and be able to react quickly to a variety of customer requests. He/she has access to insight on KPI data from dashboards and reports generated via the POS, which will be used effectively to help merchandise and increase sales.

In addition, the Shop Supervisor duties include but are not limited to:
  • Opening and closing of the shop
  • Work the shop floor and assist customers
  • Ensure the shop floors are efficiently staffed (managing a roster)
  • Train the staff on the brand and products sold
  • Ensure the shop and office are upkept and stocked with consumables at all times
  • Develop a sales brief, weekly and monthly
  • Constantly elevate the in store customer experience and visual merchandise
  • Inspire customers with the right products and styled outfit choices
  • Manage preparations for in store events and photo shoot sessions
  • Develop a database of clients to grow Mochi following
About you
  • 3 or more years progressive experience in a retail environment
  • Management experience in retail environment is desirable
  • Self-starting, ability to work independently, setting priorities and take responsibility
  • You have a positive and strong personality
  • You are service minded, for you it is obvious that our customers needs come first
  • You are a great teammate, ready to roll up your sleeves and assist your colleagues with whatever is required to get the job done
  • You are enthusiastic, motivated and willing to learn; you will get the chance to make your mark in a young company with a lot of opportunity for personal growth
  • You think in terms of solutions, not in problems
  • You have an eye for detail, always making sure that our store looks beautiful
  • You possess strong written and verbal communication skills, fluent in English (and preferably Dutch)
  • You have a strong affinity with quality and vintage products
What we offer
  • To be part of a young and ambitious company
  • A high energetic, open minded and inspiring place to work in Amsterdam
  • Market conform salary
  • Employee discounts
  • Room for your personal growth
Do you want to join our team as our new Shop Supervisor? Then we would love to hear from you. Please send your CV and motivation to shop@allthingsmochi.com.

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